Bangkok Shipowners and Agents Association

Bangkok Shipowners and Agents Association
The Association will not concern itself with freight rate and/or freight arrangements.
Home Seminar & Training Program "Best Practice for Shipping Agents"
"Best Practice for Shipping Agents" PDF Print E-mail
Monday, 25 August 2014 08:45

Thursday, 18th September 2014, 09.00-16.30 Hrs.

At the Narai Hotel, Laksami Room, 1st  fl., (Silom Rd.)

We sometimes encountered complaint from customers that the way we were doing, the requirement for compliance, a service charge levied, etc. was different from other agents.  The claim could most likely just be a tactic to refuse acceptance of our request/requirement.  However, we do admit that not all our practices and procedures were the same.  It has therefore been suggested that member shipping lines should meet for discussion of this issue.


BSAA is pleased to inform that a workshop on "Best Practice for Shipping Agents" will be organized for members on Thursday, 25th September 2014 at the Narai Hotel.  The workshop is aimed to brainstorm ideas and suggestions for compilation of a set of recommended Best Practice guides.  We have listed some 20 plus topics, covering such intriguing issues as condition for acceptance of cargo for loading, request for inbound manifest/delivery amendment, etc. for deliberation. Some of these topics serve as precautions and measures to prevent claims as well.


All shipping agents' staff in documentation, customer service, claims, marketing & sales as well as operations are highly recommended to attend this workshop.


Schedule :-


Registration             08.30-09.00 Hrs.

Training                   09.00-16.30 Hrs.


(1st break 10.30-10.45, Lunch 12.00-13.00, 2nd break 14.30-14.45 hrs.)


*Workshop will be in Thai


Thank you for your attention and support in advance.



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